Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at foodacfp.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our website and services immediately.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

1. About Us

Anthony's Coal Fired Pizza is a food service business operating in the United States. We provide restaurant services, online ordering, catering, loyalty programs, and related food and beverage experiences to our customers.

2. Information We Collect

We collect various categories of personal information from and about you, depending on how you interact with us. The following outlines the types of data we may collect:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our loyalty program, or contact us directly, we may collect the following personally identifiable information:

• Full name (first and last name)
• Email address
• Mailing and billing address
• Phone number (mobile or landline)
• Date of birth (for age verification and birthday rewards)
• Username and password (for registered account holders)
• Profile photo (if voluntarily provided)
• Dietary preferences, food allergies, and special requests

2.2 Financial and Payment Information

When you complete a purchase or transaction through our website or in-store systems, we may collect:

• Credit card or debit card number (partial, tokenized, or encrypted)
• Billing name and address
• Payment method type (Visa, MasterCard, American Express, etc.)
• Transaction details, including items ordered, prices, and order history
• Gift card numbers and balances

2.3 Usage and Behavioral Data

We automatically collect certain technical and behavioral information when you visit or interact with our website, including:

• Pages visited and time spent on each page
• Links and buttons clicked
• Search terms entered on our website
• Items added to your cart, saved to favorites, or ordered
• Order frequency, preferences, and history
• Referral source (how you arrived at our website)
• Date and time of visits
• Session duration and navigation paths

2.4 Device and Technical Information

When you access our website from any device, we may automatically collect technical information about that device, including:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and display settings
• Device identifiers (e.g., mobile device ID, advertising ID)
• Language and regional settings
• Time zone configuration
• Network connection type

2.5 Location Information

With your consent, or as necessary to provide location-based services such as finding nearby restaurant locations, we may collect:

• General geographic location based on IP address
• Precise GPS location data (only when you grant permission through your device settings)
• ZIP code or city entered manually to locate nearby restaurants

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect data about your browsing activity on our website. This may include persistent identifiers, session tokens, and preference data. Please refer to Section 8 of this Privacy Policy and our separate Cookie Policy for detailed information on cookies and how to manage them.

2.7 Communications Data

If you contact us by email, phone, live chat, social media, or any other means, we may collect and retain records of those communications, including:

• The content of your messages or inquiries
• Your contact details as provided in those communications
• Records of customer service interactions and complaint history
• Survey responses, feedback, and ratings

2.8 User-Generated Content

If you submit reviews, photos, comments, or other content on our website or through linked social media platforms, we may collect and process such content as part of our service offering.

2.9 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social media platforms (if you log in using a social media account or interact with our social media presence)
• Third-party marketing partners and data brokers
• Online review platforms
• Analytics providers
• Advertising networks

3. How We Use Your Information

We use the personal information we collect for various legitimate business purposes, including:

3.1 Providing and Managing Our Services

• Processing and fulfilling online and in-store orders
• Managing your account and loyalty program membership
• Facilitating online reservations and catering bookings
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and delivery updates
• Providing customer support and responding to inquiries
• Enabling gift card purchases and redemptions

3.2 Personalization and User Experience

• Personalizing content, menu recommendations, and promotions based on your order history and preferences
• Remembering your preferences and settings for future visits
• Suggesting nearby restaurant locations based on your geographic area
• Tailoring loyalty rewards and birthday offers to your profile

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Notifying you of new menu items, seasonal specials, and limited-time offers
• Conducting sweepstakes, contests, and promotional campaigns
• Delivering targeted advertising on our website and third-party platforms
• Sending SMS or push notifications (where you have opted in)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, replying "STOP" to any SMS message, or contacting us at [email protected].

3.4 Analytics and Performance Improvement

• Analyzing website traffic, usage patterns, and performance metrics
• Conducting market research and customer satisfaction surveys
• Improving our website functionality, menu offerings, and overall customer experience
• Monitoring and testing new features before broad release
• Understanding demographic trends and customer preferences

3.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Preventing, detecting, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of our Company, employees, and customers

3.6 Business Operations

• Maintaining financial records and internal reporting
• Conducting audits and assessments of our operations
• Facilitating corporate transactions such as mergers, acquisitions, or reorganizations

4. Sharing of Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your personal data with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, including but not limited to:

• Payment processors — to securely process credit and debit card transactions
• Delivery service providers — to fulfill food delivery orders placed through our platform
• Email and SMS marketing platforms — to distribute promotional communications
• Website hosting and cloud service providers — to store and process website data
• Analytics providers (e.g., Google Analytics) — to help us understand website usage
• Customer relationship management (CRM) platforms — to manage customer data and interactions
• Loyalty program administrators — to operate rewards and membership programs
• Advertising networks — to serve targeted ads on our website and third-party platforms

These service providers are contractually obligated to use your personal information solely for the purpose of providing services to us and are prohibited from using it for their own independent marketing purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government regulation
• Respond to a lawful subpoena, search warrant, or other legal process
• Cooperate with federal, state, or local law enforcement agencies
• Protect the rights, property, or personal safety of the Company, our customers, or the public
• Prevent or stop activity we consider illegal, unethical, or legally actionable

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or other business transaction, your personal information may be transferred to a successor entity as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties in other circumstances when you have provided explicit consent to such sharing.

4.5 Aggregated and De-identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. Such information may be used for industry research, marketing, analytics, and other business purposes without restriction.

5. Data Security

The security of your personal information is of critical importance to us. We implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate need to access it.
• PCI DSS Compliance: All payment card data is handled in accordance with Payment Card Industry Data Security Standards.
• Firewalls and Intrusion Detection: We maintain firewall protections and security monitoring systems to detect and prevent unauthorized intrusions.
• Data Minimization: We only collect and retain personal information that is necessary for the purposes described in this policy.
• Regular Security Assessments: We periodically review and update our security practices to address evolving threats and vulnerabilities.
• Password Protection: User accounts are protected by password authentication, and we encourage users to choose strong, unique passwords.

5.2 Limitations of Security

While we take extensive precautions to protect your personal information, no method of data transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable laws.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purposes for collecting it, the categories of third parties with whom we share it, and the specific pieces of personal information we hold about you.
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: Although we do not sell personal information for monetary consideration, California residents have the right to opt out of the "sharing" of personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to only those purposes necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

6.2 General Rights Available to All U.S. Users

Regardless of your state of residence, we provide the following rights to all users who interact with our website:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal information by logging into your account or contacting us.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may contact us using the following methods:

• Email: [email protected]
• Website: foodacfp.click

We will acknowledge receipt of your request within 10 business days and fulfill verified requests within 45 calendar days. In complex cases, we may extend this period by an additional 45 days, in which case we will notify you of the extension.

To protect your privacy and security, we may require you to verify your identity before processing your request. We will not fulfill requests that we cannot reasonably verify.

You may designate an authorized agent to submit requests on your behalf. We may require written proof of authorization and verification of the agent's identity.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When personal information is no longer needed, we will securely delete, anonymize, or de-identify it in accordance with our data disposal procedures.

8. Cookie Policy Overview

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content and advertisements. This section provides a brief overview; our full Cookie Policy is available on our website.

8.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your login status, preferences, and shopping cart contents.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences and settings, such as your saved location, language preference, and logged-in status.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your interests and browsing behavior, both on our site and on third-party platforms.

8.3 Managing Your Cookie Preferences

You may control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive alerts when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

You may also opt out of interest-based advertising by visiting the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance's opt-out portal.

9. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and our own policies, we do not intentionally collect personal information from children under the age of 13, and we do not permit individuals under the age of 18 to create accounts or use age-restricted features of our platform.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you believe we have collected information from a child, please contact us immediately at [email protected].

Parents or legal guardians who are aware that their child has provided us with personal information without their consent should contact us, and we will promptly delete such information.

10. International Data Transfers

Anthony's Coal Fired Pizza operates primarily within the United States, and our servers and systems are generally located within the United States. However, some of our third-party service providers, including analytics platforms, cloud services, and marketing tools, may be located in or process data in other countries.

If your personal information is transferred outside of the United States, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that your information remains protected to standards comparable to those in the United States. These safeguards may include contractual data protection agreements with our service providers.

By using our website and services, you acknowledge and consent to the possible transfer, processing, and storage of your personal information outside of your country of residence, as described in this policy.

11. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, online ordering platforms, review sites, or other external services that are not operated by us. These third-party websites have their own privacy policies, and we are not responsible for the privacy practices or the content of those websites.

We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not constitute our endorsement of that site or its privacy practices.

Social media features, such as "Like" and "Share" buttons, embedded social feeds, or login integrations, may collect your IP address, which page you are visiting, and may set a cookie to enable the feature to function properly. These features are governed by the privacy policies of the respective social media companies.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked across different websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently respond to DNT browser signals in a standardized way.

However, you can manage your preferences regarding cookies and tracking technologies through your browser settings or by using the opt-out tools referenced in Section 8 of this Privacy Policy.

13. California Shine the Light Law

Under California Civil Code Section 1798.83, also known as the "Shine the Light" law, California residents who have provided personal information to us may request and obtain information about the categories of personal information we have shared with third parties for those third parties' direct marketing purposes during the preceding calendar year.

If you are a California resident and wish to make such a request, please send a written request to [email protected] with "Shine the Light Request" in the subject line. We will respond within 30 days of receiving your verified request.

14. Nevada Privacy Rights

Under Nevada Revised Statutes Chapter 603A, Nevada residents have the right to opt out of the sale of certain personally identifiable information. Although we do not sell personal information for monetary consideration, Nevada residents may submit an opt-out request by contacting us at [email protected].

15. How to File a Privacy Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we can address your concern directly.

15.1 Contact Us Directly

Please submit your privacy complaint or concern to:

• Email: [email protected]
• Website: foodacfp.click

We will acknowledge your complaint within 5 business days and work to resolve it within 30 calendar days. In complex cases, we may require additional time and will communicate the expected timeline to you.

15.2 Filing a Complaint with the FTC

If you are not satisfied with our response, you may file a complaint with the Federal Trade Commission (FTC), which is responsible for consumer protection and privacy enforcement in the United States:

• FTC Website: reportfraud.ftc.gov
• FTC Consumer Information: consumer.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.3 Filing a Complaint in California

California residents may also file complaints with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.4 State Attorney General Offices

Residents of other states may contact their respective State Attorney General's office for guidance on privacy rights and complaint procedures. Most state attorneys general have consumer protection divisions that handle privacy-related matters.

16. Legal Basis for Processing

Where applicable under U.S. law and the laws of the states in which we operate, we process your personal information on the following legal grounds:

• Contractual Necessity: Processing required to fulfill orders, manage accounts, and provide the services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, analytics, and business development, where these interests are not overridden by your privacy rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including tax, accounting, and consumer protection laws.
• Consent: Processing based on your explicit consent, such as receiving marketing communications or enabling location services. You may withdraw consent at any time.

17. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a new "Last Updated" date
• Provide notice via email to registered account holders (where required by law)
• Display a prominent notice on our website homepage for a reasonable period

Your continued use of our website and services after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team using the information below:

We are committed to working with you to resolve any privacy concerns in a fair, transparent, and timely manner. Your privacy is our priority, and we are dedicated to maintaining your trust.