Refund Policy

Effective Date: May 31, 2026 | Last Updated: May 31, 2026

1. Introduction

At Anthony's Coal Fired Pizza, we are deeply committed to providing our customers with the highest quality food, outstanding service, and an exceptional dining experience. We understand that there may be occasions when an order does not meet your expectations, and we are dedicated to addressing any concerns in a fair, timely, and professional manner.

This Refund Policy has been established to clearly outline the circumstances under which refunds, exchanges, and cancellations may be processed. Our goal is to ensure complete customer satisfaction while maintaining the integrity and sustainability of our business operations. This policy complies with applicable federal and state consumer protection laws in the United States, including standards set forth by the Federal Trade Commission (FTC) Act.

If you have any questions or concerns regarding this policy, please do not hesitate to contact us at [email protected] or visit our website at foodacfp.click.

2. Eligibility Conditions for Refunds

Anthony's Coal Fired Pizza will consider refund requests under the following circumstances. All claims must be submitted in good faith and supported by accurate information to be eligible for review.

2.1 Qualifying Reasons for a Refund

• Incorrect Order Received: You received food items that were materially different from what you ordered, including wrong dishes, missing items, or incorrect customizations.
• Food Quality Issues: The food received was undercooked, overcooked, spoiled, or otherwise unfit for consumption at the time of delivery or pickup.
• Allergen or Dietary Concerns: If an item contained an allergen or ingredient that was explicitly excluded from your order and this was documented at the time of ordering, and you experienced a negative outcome as a result.
• Duplicate Charges: Your payment method was charged more than once for the same order due to a system or processing error.
• Order Never Received: Your delivery order was never delivered within the stated delivery window, and no reasonable attempt was made to contact you for delivery.
• Significant Delivery Delay: Your order was delivered significantly later than the estimated delivery time, rendering the food unsatisfactory or unusable.
• Technical or Billing Errors: An error occurred during the online checkout process resulting in an overcharge or incorrect charge.

2.2 General Eligibility Requirements

To be eligible for a refund, the following general conditions must be met:

• The refund request must be submitted within the applicable timeframe described in Section 3 of this policy.
• You must provide valid proof of purchase, such as an order confirmation number, receipt, or transaction ID.
• The issue must be reported honestly and accurately.
• For food quality complaints, photographic or video evidence may be requested to support your claim.
• Refund requests submitted without supporting information may be subject to additional review or denial.

3. Timeframes for Refund Requests

Timeliness is an important factor in our ability to investigate and resolve refund requests effectively. The following timeframes apply:

Requests submitted outside of these timeframes will be reviewed on a case-by-case basis at the sole discretion of Anthony's Coal Fired Pizza management. We strongly encourage customers to report issues as promptly as possible to facilitate a swift and effective resolution.

4. Non-Refundable Items and Services

Certain items and transactions are not eligible for a refund under any circumstances. These include, but are not limited to:

• Completed and Consumed Orders: Food items that have been fully or substantially consumed are not eligible for a refund based on a change of preference or taste.
• Change of Mind: Refunds will not be issued simply because a customer changed their mind about their order after it has been prepared or delivered.
• Customization Requests Not Communicated: If a customization was not noted at the time of ordering, no refund will be issued for failure to meet an undisclosed preference.
• Promotional or Discounted Items: Items purchased using promotional discounts, coupons, or special offers may not be eligible for a full refund. Partial refunds may be considered at management's discretion.
• Gift Cards and Gift Certificates: Purchases of gift cards and gift certificates are final and non-refundable.
• Catering Deposits: Deposits paid for catering orders are non-refundable once the order has been confirmed and preparation has commenced.
• Delivery Fees: Delivery and service fees are non-refundable unless the order was never delivered due to our error.
• Gratuity or Tips: Voluntary gratuity or tip amounts added at checkout are non-refundable.
• Special Event or Pre-Order Items: Items specifically ordered for special events or holiday pre-orders are non-refundable once the preparation date has passed.

5. How to Request a Refund

We have designed a straightforward refund request process to ensure your issue is handled efficiently and professionally. Please follow the steps below:

Step 1: Gather Your Information

Before submitting your request, collect the following:

• Your full name and contact information
• Order confirmation number or receipt
• Date and time of the order
• Description of the issue you experienced
• Photographs or videos of the issue (where applicable)

Step 2: Contact Our Customer Support Team

Submit your refund request through one of the following channels:

• Email: [email protected]
• Website: foodacfp.click

When contacting us, include all relevant information gathered in Step 1. The more detail you provide, the faster we can process your request.

Step 3: Await Confirmation

Once we receive your refund request, you will receive an acknowledgment email within 1-2 business days. This email will confirm that your request has been received and is under review.

Step 4: Review and Investigation

Our customer service team will review your request, which may include consulting kitchen staff, reviewing order records, and examining any supporting evidence provided. This process typically takes 2-5 business days.

Step 5: Decision and Resolution

You will be notified of our decision via email. If your refund is approved, it will be processed according to the timelines outlined in Section 6. If your request is denied, we will provide a clear explanation of the decision.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the original payment method used. The following estimated timelines apply:

Please note that while we process refunds promptly on our end, the time for funds to appear in your account may vary depending on your financial institution's internal processing times. Anthony's Coal Fired Pizza is not responsible for delays caused by banks or third-party payment processors.

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may be granted under the following conditions:

• Partially Incorrect Order: If only a portion of your order was incorrect or missing, a partial refund or store credit will be issued for the affected items only.
• Minor Quality Issues: If the food quality was partially compromised but still largely satisfactory, a partial refund proportional to the affected portion may be offered.
• Late Delivery with Partial Consumption: If your order arrived late but was still partially consumed, a partial refund reflecting the inconvenience may be offered at management's discretion.
• Promotional Purchases: Orders partially paid with promotional discounts or coupons may be eligible for a partial refund reflecting only the amount actually paid.
• Catering Orders: For large catering orders where only specific items were unsatisfactory, a partial refund may be issued for those items after investigation.

The amount of any partial refund will be determined by our customer service team based on the nature of the complaint, supporting evidence, and the value of the affected items.

8. Exchange Policy

Where feasible and practical, Anthony's Coal Fired Pizza may offer exchanges or replacements as an alternative to a monetary refund. The following guidelines apply to our exchange policy:

• Incorrect Items: If you received an incorrect food item, we will offer to replace the item with the correct order at no additional charge, subject to availability and logistical feasibility.
• Quality Issues: If a food item was prepared incorrectly or did not meet quality standards, a replacement item may be prepared and provided, particularly for in-store or local delivery orders.
• Timing: Exchange requests must be made within the timeframes specified in Section 3 of this policy.
• Availability: Exchanges are subject to the availability of menu items at the time of the request. We cannot guarantee the availability of all items at all times.
• No Upgrades: Exchanges will be like-for-like and will not include upgrades to higher-priced items without additional payment.

If an exchange is not possible due to logistical constraints, a full or partial monetary refund will be offered instead, as applicable.

9. Cancellation Policy

We understand that plans may change, and we strive to accommodate cancellation requests where possible. The following cancellation terms apply:

9.1 Standard Orders (In-Store, Pickup, and Delivery)

• Before Preparation Begins: If you cancel your order before it has entered the preparation stage, you will receive a full refund of the order amount paid.
• After Preparation Has Begun: Once your order has entered the preparation stage, cancellations may not be accepted or may only result in a partial refund or store credit at management's discretion.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled. In the event of non-delivery, please refer to Section 2 of this policy.

9.2 Catering and Large Group Orders

• 72 Hours or More Before Event Date: Full refund of any deposits paid, minus any non-recoverable costs already incurred.
• 24 to 72 Hours Before Event Date: A partial refund of up to 50% of the total deposit may be issued at management's discretion.
• Less Than 24 Hours Before Event Date: No refund will be issued for cancellations made within 24 hours of the scheduled event.

9.3 Pre-Orders and Special Event Orders

Cancellations for pre-orders and special event orders must be submitted at least 48 hours before the designated pickup or delivery date to qualify for a full refund. Cancellations made after this deadline will not be eligible for a refund.

To cancel an order, please contact us immediately via email at [email protected] with your order number and reason for cancellation.

10. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or believe your concern has not been adequately addressed, the following dispute resolution process is available to you:

10.1 Internal Escalation

In the first instance, you may request that your case be escalated to a senior member of our customer service team or management. To do so, reply to your existing refund correspondence and clearly state that you wish to escalate the matter. A manager will review your case within 3-5 business days and provide a final decision.

10.2 Mediation

If an internal resolution cannot be reached, both parties agree to attempt to resolve the dispute through good-faith mediation before pursuing any formal legal action. Mediation may be conducted through a mutually agreed-upon mediator or a recognized mediation service in the United States.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you have the right to contact the following agencies for assistance:

• Federal Trade Commission (FTC): www.ftc.gov — The FTC enforces federal consumer protection laws that prevent fraud, deception, and unfair business practices.
• Better Business Bureau (BBB): www.bbb.org — You may file a complaint or seek dispute resolution services through the BBB.
• Your State Attorney General's Office: Each state has a consumer protection division that can assist with unresolved complaints.

10.4 Chargeback Rights

You retain the right to dispute a charge with your credit card company or financial institution as permitted under applicable law. However, we strongly encourage customers to contact us directly first, as most issues can be resolved quickly and amicably without the need for a chargeback. Initiating a chargeback before contacting us may result in delays in resolving your concern.

11. Store Credit Option

As an alternative to a monetary refund, Anthony's Coal Fired Pizza may offer store credit in the form of a coupon code, digital voucher, or loyalty account credit. Store credit may be offered in the following situations:

• At the customer's request as a preferred resolution
• When a monetary refund is not immediately feasible due to payment method constraints
• As part of a partial refund resolution for minor complaints

Store credit issued by Anthony's Coal Fired Pizza will be valid for 12 months from the date of issuance and may be applied to future orders placed through our website or at participating locations. Store credit has no cash value and cannot be transferred or exchanged for cash.

12. Fraud Prevention

Anthony's Coal Fired Pizza takes fraudulent refund claims seriously. Any customer found to be submitting false, misleading, or fraudulent refund requests may have their account suspended, be permanently banned from placing future orders, and may be reported to relevant authorities where applicable. We reserve the right to refuse refund requests that we believe, in good faith, to be fraudulent or made in bad faith.

13. Policy Updates and Amendments

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website at foodacfp.click. The date at the top of this policy indicates when it was last updated. We encourage customers to review this policy periodically to stay informed of any changes. Continued use of our services following any modification constitutes your acceptance of the updated policy.

14. Governing Law

This Refund Policy shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws of the state in which the relevant transaction was made. Any disputes not resolved through the process outlined in Section 10 shall be subject to the exclusive jurisdiction of the appropriate federal or state courts in the United States.

This policy is also subject to applicable federal consumer protection standards enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce.

15. Contact Information for Refund Requests

For all refund-related inquiries, questions, or to submit a refund request, please contact us using the information below. Our customer service team is available to assist you and is committed to resolving your concerns promptly and professionally.

This Refund Policy was last updated on May 31, 2026. All rights reserved © 2026 Anthony's Coal Fired Pizza | foodacfp.click